Privacy Policy
The privacy and security of your personal data is of the utmost importance to Upper Langdales Farmhouse Cottages. We collect your personal data (name, address, phone number, email address) in order to manage your booking. We will not use your data for any marketing purposes and undertake to take all reasonable measures to keep your details safe and secure.

Terms and Conditions
Please read these terms and conditions before booking your holiday cottage. If you have any questions about them please do not hesitate to contact us.

 Once the holiday confirmation is issued, this contract is between you ("the Occupier"), and the Owner.

1. The Occupier is the person named on the booking form and invoice, and he/she is responsible for the obligations and conditions of hire. The Occupier shall not pass the booking to another party and shall be in residence at the property during the whole of the letting period. The Occupier must notify The Owner of any changes to the number of people or pets staying at the property in writing or by telephone before the booking starts
2. Booking - A provisional booking can be made by email to [email protected]. If you don't have access to the internet or would prefer to discuss your holiday preferences, please call 01449 721246, we do reserve the right to refuse any booking without explanation.
3. Payment - A booking deposit of 25% of the cost of the holiday, unless otherwise agreed by the Owner; must be paid within 24 hours of making your provisional booking and can be paid by Cheque, debit card or credit card. A charge of 1.5% is added to all credit card payments to contribute to the additional banking charges incurred by the Owner. There are no charges for debit card payments. The booking is only confirmed after the deposit is received and a Booking Confirmation email sent from the Owner to the Occupier. The Owner will contact you by email unless you advise that you would prefer to be contacted by post. You should read the confirmation details carefully and contact the Owner immediately if anything is incorrect. 
   The balance of the rent plus the stated good housekeeping deposit amount is payable four weeks before the start of your holiday (the good housekeeping deposit is a refundable £100). For bookings made less than four weeks before the start of your holiday, the total is payable (full rental fee and good housekeeping deposit) at the time of booking. If the balance of the rent is not paid by the due date, the Owner shall be entitled to cancel the reservation and the Occupier will forfeit the deposit. We will attempt to re-let the property, but should it remain empty the occupier will also be liable for the remaining balance. Rental prices may increase or decrease over time but you will be charged the price quoted at the time of booking.
4. Use of the property 
   The Occupier will usually have access to the property from 3pm on the arrival day. Check your individual booking confirmation email for details.
   The Occupier must depart the property by 10am on the departure day unless a later time is requested and approved by the Owner. If you are late departing the property, you may be charged an additional fee.
   The Occupier must abide by the arrival and departure times provided by the Owner. 
   All children staying at the property must be accompanied by their parents or legal guardians at all times  
   All properties are non-smoking, but there is the use of " The Cigar Shack"
   The above conditions must be adhered to at all times. 
   The Owner reserves the right to terminate the Occupier's stay if they or members of their party display unreasonable behaviour, cause nuisance to other parties or damage to the property, or if the number of persons occupying the property exceeds the maximum stated. The contract is personal to the Occupier. The property shall not be used for any commercial purposes. This booking is granted by the Owner to the Occupier for the Holiday Period and is not intended to create the relationship of Landlord and Tenant between the parties. The Occupier is granted the right to occupy the property for the holiday period specified but the Occupier has no right to remain in the accommodation after this time and shall not be entitled to any statutory security of tenure. In any of the circumstances in this clause no refunds will be made and you will have no further claim against the Owner.
5. What’s included: Electricity, and oil where supplied to the cottage, are included in the rent. Bed linen and towels are provided in all cottages for the number of people expected at the property but the Occupier should bring their own beach towels. Travel cots, where provided, have mattresses but all baby bedding and linen should be brought by the Occupier. 
6. Wifi: Wifi is available throughout all the cottages, however please be aware that we cannot guarantee the speed of the broadband within individual cottages, which may be due to extreme use. Occupiers may be liable for any additional costs incurred as a result of excessive usage.
7. Pets: If you are bringing a Pet please indicate when booking and obtain written or verbal permission from the Owner. The Occupier must ensure that all pets staying at the property are in good health and have been treated for worms and fleas within four weeks of arrival as failure to ensure this may incur additional costs. Dogs must be at least 10 months old and have up to date immunizations.  Please bring your own pet bedding, towels for drying your pet, and anything you need to protect the cottage. Pets are not allowed on furniture or in bedrooms and must never be left unattended either inside or outside of the property, nor cause disturbance to neighbours.  Pets should always be clean and dry before being brought into the property. The Occupier must clear up dog fouling immediately and remove any trace of the pet's occupation, both inside and outside of the property prior to departure. Failure to do so will incur charges from your housekeeping deposit. Dogs must be kept on a lead when out walking in the grounds of Upper Langdales.
8. Cleaning and damage:  The Occupier must agree to take good care of the property and its contents and on departure leave it in a clean and tidy condition. The good housekeeping deposit will be returned to the Occupier one week after the end of the stay provided that the property has been left in a satisfactory condition. The sum is held to cover any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition however caused, but excluding reasonable wear and tear. The Occupier may not be charged for minor items but is responsible for all breakages and damages and the cost will be payable on demand. All damage, loss or breakage to the property or contents must be reported to the Owner as soon as possible. The Owner will repair the damage as soon as is practical. Lost property will be kept for two weeks and if unclaimed it will be donated to local charity shops. Postage and packaging can be arranged but will be charged.
9. Cancellations: Any cancellation must be made in writing or by email before four weeks upon arrival and the deposit will be forfeited unless otherwise negotiated with the Owner. Any cancellation after this notice period will be governed by the following. The Owner will seek to re-let the property for the period of the booking, and if successful the Occupier's payment will be refunded minus a £25 administration fee. If we are only able to re-let part of your cancelled stay or the cancelled dates are re-let at a lower price, then you will receive a part refund, and if the property remains un-let you will be liable to pay the full rental fee. It is not possible to transfer your booking from one property to another. We recommend that you take out an insurance cancellation policy. The Owner reserves the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have already paid, except where otherwise stated. The Occupier will have no claim against the Owner.
10. Liability: The Owner shall not be liable to the Occupier or members of his/her party for any accident, loss, damage, injury, expenses, or inconvenience that may be incurred in connection with the rental howsoever suffered or incurred by the Occupier. We recommend that you insure for such loss.
11. Circumstances beyond the control of the Owner: Except where otherwise stated in these Conditions, the Owner shall not be liable for any change or cancellation which is a result of unusual and unforeseeable circumstances beyond their control; for example fire, flood, exceptional weather conditions and epidemics.
12. Nothing in these Terms and Conditions purports to limit or exclude liability for personal injury or death as a result of the negligence of the Owner. Your statutory rights are not affected.
13. Complaints : We hope your holiday runs smoothly but if you do have a complaint it is essential that you report it immediately so the Owner can do their best to resolve it. We cannot accept claims for compensation lodged after departure as it is no longer possible to investigate the problem and take remedial action. The Owner shall not be held liable for any sudden invasion of pests, building work required or breakdown of appliances, although any breakdowns will be fixed as soon as reasonably possible. Under no circumstances will the Owner's liability exceed the rental paid for the property.
14. Access to the property - The Occupier should permit the Owner access to the property at reasonable times for inspection or to carry out maintenance and repair.
15. The Law - Any disputes between you and the Owner will be governed by the exclusive law of the English courts.